Empathy in leaders of family firms helps to engender success, as putting other people first over checking emails or taking calls clearly establishes trust, respect and a greater business bond.
A good insight into how family business leaders do well to focus on the needs of their management team and staff to engender deeper respect and create an empowered culture too.
There is nothing worse than sitting in a meeting with someone who is clearly distracted, disengaged and clearly thinking about something else. It can also be a clear demotivator and contribute to a greater level of staff turnover too as everyone wants to feel they are contributing and being heard.
A lesson to us all!
Empathy is not the same as sympathy, which involves feelings of compassion, sorrow, or pity. It is the ability to imagine the emotional experience of another person, their pain, joy, anger, in our heart. Thus empathy is a core component in effective and satisfying interpersonal relationships. It helps us to make sense of what is said or not said; what is done or not done. It enhances our ability to receive and process information, and to find solutions.