Empathy in leaders of family firms helps to engender success, as putting other people first over checking emails or taking calls clearly establishes trust, respect and a greater business bond.

A good insight into how family business leaders do well to focus on the needs of their management team and staff to engender deeper respect and create an empowered culture too.

There is nothing worse than sitting in a meeting with someone who is clearly distracted, disengaged and clearly thinking about something else.  It can also be a clear demotivator and contribute to a greater level of staff turnover too as everyone wants to feel they are contributing and being heard.  

A lesson to us all!